Privacy Policy

1. Introduction

Welcome to Randy Survey Card (the "App" or "we"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our App.

2. Information We Collect

2.1 Merchant Information

When you install and use our App, we may collect the following information:

• Shopify store information (store name, domain)
• Store owner contact information
• App configuration and settings data

2.2 Survey Data

We collect the survey content you create and responses submitted by end users, including:

• Survey questions and options
• User-submitted answers
• Submission timestamps and related metadata

2.3 Usage Data

We automatically collect certain usage information, including:

• App usage statistics
• Device type and browser information
• IP address and geolocation information

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve the App's functionality
• Process and store survey data
• Generate analytics reports and statistics
• Provide customer support services
• Send important notices and updates
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We only share information in the following circumstances:

• Service Providers: With trusted third-party service providers who help us operate the App (such as cloud storage services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or asset sale
• With Consent: In other situations with your explicit consent

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include but are not limited to:

• Encrypted data transmission (HTTPS/SSL)
• Secure data storage and access controls
• Regular security audits and updates
• Employee data protection training

However, please note that no method of Internet transmission or electronic storage is 100% secure.

6. Data Retention

We will retain your information for as long as you use the App. When you uninstall the App or request data deletion, we will delete your information within a reasonable timeframe, unless we are required by law to retain certain data.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: Request access to personal information we hold about you
• Right to Rectification: Request correction of inaccurate personal information
• Right to Erasure: Request deletion of your personal information
• Right to Restriction: Request restriction of processing your personal information
• Right to Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format
• Right to Object: Object to the processing of your personal information

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

The App uses cookies and similar tracking technologies to improve user experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings, but this may affect the use of certain features.

9. Third-Party Links

The App may contain links to third-party websites. We are not responsible for the privacy practices of these third-party websites. We recommend reviewing their privacy policies when visiting these sites.

10. Children's Privacy

The App is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we will delete it immediately.

11. International Data Transfers

Your information may be transferred to and stored on servers outside your country or region. By using the App, you consent to such transfers. We will take steps to ensure your data is handled securely in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify you through in-app notifications or email. Continued use of the App constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us:

• Email: support@randysurvey.com
• App Name: Randy Survey Card

14. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases include:

• Performance of a contract with you
• Compliance with legal obligations
• Protection of our legitimate interests
• Your consent (where applicable)

15. CCPA Compliance (For California Users)

If you are a California resident, under the California Consumer Privacy Act (CCPA), you have the right to:

• Know the categories of personal information we collect
• Request deletion of your personal information
• Opt-out of the sale of your personal information (we do not sell personal information)
• Not be discriminated against for exercising your privacy rights